TERMS AND CONDITIONS
Refunds and exchanges will only be offered in the event of cancellation or rescheduling. In the event of a sold-out event, Entertainment in the Spa will endeavour to resell any returned ticket with an administration fee charged if resold.
Refund or exchange must be requested from your point of purchase and can only be claimed by the person who made the booking. Refund will only cover the face value of the tickets and any associated booking fees, if cancelled or rescheduled by Entertainment in the Spa.
Only tickets purchased online are valid for admission.
The venue and event promoter are not liable for any personal travel, accommodation or hospitality arrangement made relating to the event or cancellation of the event.
Tickets sold via third parties and other unauthorised outlets, including online auction sites, are not valid for admission. Reselling a ticket makes it void and the ticket holder may be refused entry.
Some performances may have specific conditions of sale. These will be listed on the event pages for that event on this site and it is the responsibility of the ticket holder to check this before they purchase tickets.
Tickets may be restricted to a maximum number per person for certain events.
Entertainment in the Spa reserves the right to make alterations to the advertised programme.
Tickets are required for each child attending a performance. Some performances and/or specific seating areas may have age restrictions. It is the responsibility of the ticket holder to check any restrictions before they purchase tickets. Seating areas may have age restrictions. It is the responsibility of the ticket holder to check any restrictions before they purchase tickets.
Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
The unauthorised use of cameras, audio and video equipment is not permitted. Purchase of a ticket means you consent to filming, photography and sound recording which may include you as a member of the audience and its use in commercial distribution without payment or copyright.
You are welcome to bring your own snacks, soft drinks, alcohol and glasses. It is against the law to smoke in the venue including vaping/electronic cigarettes.
For security reasons, bags may be searched as a condition of entry.
Mobile phones and other electronic devices are distracting to other audience members. Please ensure they are switched off.
Entertainment in the Spa reserves the right to refuse admission.
Loud music can damage hearing.
Flashing lights may be used as part of the event production.
Visitors arriving after the allotted start time may be asked to wait until a suitable break in the performance before being admitted entrance.
Entertainment in the Spa accepts no responsibility for any personal property brought to the venue.
Customers planning on driving to the venue are advised not to leave valuables in their car.
Please consider our neighbours and leave the venue quietly.